Course Overview
The objective of this qualification is to confirm occupational competence and provide learners with the knowledge, skills and understanding of spectator safety. Learners will cover topics such as:
- Preparing stewards and venues for spectator events
- Managing and maintaining stewarding in designated areas
- Managing information for action and decision-making
- Developing and sustaining productive working relationships with stakeholders
- Monitoring and solving customer service problems
Assessment Methods
- Workplace Assessment – Learners are expected to demonstrate competence to the standards required over a period of time.
- Simulation – Learners will be assessed through performance in the workplace
- Portfolio of evidence
- ACT Awareness E-learning
